Delivery and Returns
See below the full details of our Delivery and Returns policies.
Order and Delivery
Once you have placed your order on our website we will send you a confirmatory email. Please read through this to check that the items listed are correct. We will also send you an email once your items have been dispatched.
UK shipping: (excludes Channel Islands and Isle of Man): We offer FREE STANDARD UK DELIVERY for all items. Items should normally be delivered within 7-10 working days, but delivery times may be longer for some areas (e.g. the Highlands and Islands of Scotland).
In the unlikely event that we are unable to supply your goods within a reasonable time period, we will inform you immediately and advise you of the expected delivery date. Outstanding orders can be cancelled by you at any time and a full refund given.
Cancellation and Returns
We want you to be completely satisfied with your purchase so we offer a 35 DAY RETURNS policy, which allows you to return your purchase within 35 days of the date of order (Christmas Purchases - returns period is extended to 31st January for all purchases from 14th November until 25th December).
Returns: to return any item please post to the address below. We strongly recommend that the items are sent via a tracked delivery service as the goods will be your responsibility until they reach us. Please return the items to us as soon as possible, but at the latest, we should receive them within 35 days of you placing your order (31st January for orders during the Christmas period from 14th November to 25th December). Return postage is payable by you but If you used PayPal to purchase your item, you could consider using the PayPal refunded returns service.
We shall reimburse you all payments received for returned items, excluding any fees that we have charged you for premium method delivery costs, without undue delay and in any event not later than 14 days from the day on which we received the goods back or of you providing evidence of having returned the goods. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Goods returned outside the 35-day return period will only be accepted at our discretion, any refunds outside of this period will be refunded by voucher.
Our Returns address is:
19 Hanbury Paddocks
Bury St. Edmunds