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Terms, Conditions, and Privacy

If you have any concerns or questions regarding our T's and C's then please don't hesitate to contact us.

General Terms and Conditions

By using and purchasing from this site you are agreeing to these terms and conditions.  Please read them carefully. 

These terms and conditions will apply to all transactions placed online, by e-mail or by post to Reid Heating Supplies Ltd. , a company incorporated in England and having our registered office at 19 Hanbury Paddocks, Risby, Bury St. Edmunds, IP28 6US. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the Courts of England. Nothing in these terms and conditions will be deemed to affect your statutory rights.

References to 'us' or 'we' or "our" refer to Reid Heating Supplies Ltd.  References to "the customer" or "you" shall mean the person or persons purchasing or agreeing to purchase goods from Reid Heating Supplies Ltd. All references to the website shall include reference to all URL's owned by Reid Heating Supplies Ltd.

Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods.  Instead we are inviting you to make a legal offer to us to purchase the Goods and it is entirely at our discretion to accept or reject the offer to purchase.

Pictures of goods are for demonstration purposes only and are not to scale. Manufacturers are continually updating their products and as a consequence goods supplied may differ slightly from those depicted on the product page.

Ordering and Payment 

All orders are subject to our approval and product availability by Reid Heating Supplies Ltd. The Agreement is concluded only when we have accepted your order by sending you an e-mail confirming your order.

The prices of products are correct at the time of publication on our website. We may change prices on our website without prior notification. We will always try to ensure that all prices on our website are accurate, but rarely errors may occur. If goods that you have ordered have been priced incorrectly, we will inform you as soon as possible and give you the option of cancelling your order or reordering at the correct price. If we cannot contact you about an incorrect price we will cancel your order and refund any payments that have been made.

Payments can be made using any of the methods listed on this website and will be debited when we have accepted your offer to purchase.  All prices are shown inclusive of UK VAT at the current rate.  Credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuing institution refuses to authorise payment to us we will not despatch the goods and will not be liable for any delay or non-delivery of orders.

Ownership of goods will remain with Reid Heating Supplies Ltd until we have received in full all payments due.

Privacy Policy 

This Privacy Policy governs the manner in which Reid Heating Supplies Ltd collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Reid Heating Supplies Ltd.

Personal Identification Information  

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and phone number.

Right to Access 

If you create an account with us (this is not necessary to place an order) then it will contain the IP address and Host Name you used the last time you logged in. If you enter additional information, such as address and telephone number, this will also be stored in your account. All customers who have created an account can access the data we hold about them by logging into their account, or by contacting us.

Right to be Forgotten


All customer accounts can be deleted at any point upon request.  If you would like us to do so, please email us via our contact form here.  If you place an order prior to the deletion, your details will still remain on that order within our order fulfillment system.

If you place an order, the information entered, such as name, email address, billing address, delivery address, telephone number, company name, and VAT number will be stored within the order. Due to VAT regulations, we require to keep this information as part of records of VAT transactions for a minimum of six years. The other information that is stored is as follows:

  • customer IP address, its host name, and its country location

  • the type of device they used, such as mobile or desktop

  • the date and time they ordered

  • their payment method

  • how much they paid

  • the shipping method

  • the number of loyalty points they earned, if applicable

  • any activity on the order, such as the date and time the order was completed by your staff

  • whether they are a new customer, a returning one or a guest

  • the products they ordered

Please note: No payment information, such as credit card number, is ever stored within our site or the site provider's servers. This information is always stored separately by our payment providers.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site uses "cookies" to enhance the User experience. Users' web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

The two cookies that are used within our software management system are as follows:

PHPSESSID - Contains a PHP "session ID", that expires when the browser is closed

The "PHPSESSID" cookie is required so that the site can recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.

Session - Contains a PHP "session ID", can also contain an email address and encrypted password expires after one year.

The "session" cookie is intended for the user's convenience, our website software creates this with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.

We may also use cookies created by 3rd party scripts, such as Google Analytics, and any information about the cookies they use can be obtained through them.

Google Analytics

We use Google Analytics Cookies to collect from site users information, including some demographic and interest information. These data may be used for marketing and re-marketing purposes using services provided by Google Inc. These services may include Adwords, Adsense and doubleclick branded services, information on how Google uses personal data can be found here

How we use collected information

Reid Heating Supplies Ltd collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.

  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.

  • To send periodic emails
    The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalfs, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third-party websites

Users may find content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Social Media Plugins on the Site

The social media share buttons, which can be found on some Site pages, and the Facebook share for discount button, only transmit data once they have been clicked. Therefore, the button only becomes active once a customer has clicked on it and at this point they will be using the social media's website. The only data the social media's servers receive from this Site is referral information from the page, such a product title and image. No personal data is transmitted.

The Facebook login feature works in a similar way, and no personal information is transmitted to Facebook. However, once a customer has clicked on the button, any data that is gathered from the Facebook account, such as name and Facebook ID, will be stored within their User Account. This can be deleted, if requested.

Changes to this privacy policy

Reid Heating Supplies Ltd has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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